CRISIS MANAGEMENT AND INFORMATION
Organizations
are increasingly aware of the workplace impact of traumatic events, whether
the incident occurred at the worksite or outside of it. Events such as
a sudden death at work, an act of violence, or catastrophic natural disasters,
can alter the normal routine of the office, lab, factory or construction
site. Employees may be so impacted by their emotional responses to these
incidents that they have difficulty performing their jobs. The EAP is
available to come to the worksite to provide a multifaceted response for
both individual employees and the work group.
CRITICAL
INCIDENT RESPONSE:
Mount Auburn Hospital EAP has a Critical Incident response team made up
of staff clinicians. Our staff is highly experienced in working with our
client companies to address difficult workplace events.
For example, immediately following the events of September 11, 2001, the Mount Auburn Hospital EAP proactively met the needs of our clients. Before the end of that day, we had emergency information posted on our website and emailed to our client companies. In the weeks that followed we provided over two dozen on-site CISD sessions for employee groups. Later, we worked with these same companies to help managers and supervisors be better prepared to address workplace emergencies.
CRISIS RESOURCES:
The Mount Auburn Hospital EAP also provides fact sheets on traumatic stress
reactions, tips for managers, individual and group counseling. In addition,
we reach out to the household members of employees, who may also feel
the impact of workplace events. Individuals can call the EAP and speak
with a counselor 24/7.
For a full list of resources and fact sheets, please go to CRISIS RESOURCES
In addition, the Mount Auburn Hospital EAP can help companies better prepare for such events through consultation with Human Resources for policy development and training for managers and supervisors.
Managers should contact their Account Manager at the EAP at 800-888-5105 for details about this program.